Property Management

                              Services Guide

Choosing the right estate agency to manage your investment property is one of the most difficult tasks you’ll face as a landlord. We appreciate you have a choice, assume you’ll talk to several agencies and want to win your business!

On a daily basis, we demonstrate to our existing landlords that we offer the ideal combination of professionalism, experience and commitment.

Now, as you weigh all the advice received, we ask you to consider the systems and processes that under pin the strength of our agency.

Property management is much more than just collecting rent or striking a deal on fees.

While we’re commercially competitive, we don’t compromise on training, systems, equipment or standards that enable us to assure selection of quality tenants, timely rental payments and minimal vacancies. 

Accurate appraisal

Our goal is to rent your property for the best price, to the best tenant, in the shortest
possible time. Our expert property managers have unparalleled knowledge of property values in your area and this is why we consistently achieve excellent prices.

Presenting your property

Your property’s presentation is par amount so we’ll make recommendations about the small things you can do to improve appearances and maximise your return.

Advertising and marketing

To maximise rent, we must find the best tenant. This is where Fir st National your office offers unrivalled expertise. Our comprehensive marketing includes exposure on our industry leading websites, major real estate web-portals, eMagazines, social media and our exclusive, award-winning tenant alert database – Utopia.

Accompanied viewings

Accompanying tenants at each inspection guarantees our expertise rents your property faster. We highlight all benefits of y our property and we explain why being a tenant of First National office means a better experience for them.

Receiving offers

The moment applications are received, we advise you of their details.

Tenant selection

Once you’ve accepted an application in principal; we carefully screen the applicant, applying stringent criteria and reference checks. Then, our property managers will outline your options, make a recommendation, and ask you to choose who will rent your property.

Preparing for tenancy

Lease documentation is prepared, incorporating any specific instructions you may have. Bond and initial rental payments are collected, your tenant is advised of their obligations, and most importantly, we outline our expectations concerning their conduct. 

Documentation 

Before your property is rented, we’ll complete a thorough Property Condition Report that incorporates photographic records. This inspection exhaustively records the presentation of your property before your tenant moves in.

Management services

Consider our ongoing management services. Our expertise ensures peace of mind, steady income, regular property condition checks, qualified maintenance and 24/7 emergency repairs.

Completion

On day one of your lease, keys are released to your tenant. They are informed of their property manager’s contact details as well as additional services offered by First National your office such as our complementary utility connection service – Direct Connect.

We're fast

First National Real Estate is like a magnet for tenants. 

Our advanced customer database enables tenants to register for instant alerts.

We broadcast news of your property’s vacancy within minutes, direct to tenants that match your asking price and description.

We're experienced

We manage over 90,000 investment properties throughout the cities and regional centres of Australia and New Zealand. 

Whether residential, commercial or holiday letting, First National Real Estate
knows how to target the right audience and our relocation service is second
to none.

We're online leaders

There’s more chance that more tenants will see your property with us because First National is an online leader.

After Business Review Weekly published its Top 30 Australian Agencies, independent experts ranked First National Real Estate number one for Inbound Marketing.

We're Pet Friendly

Pet owners can make the best tenants.  They know they must have an exemplary
record to be considered by landlords.

If you’d like your property tagged ‘Pet Friendly’, it will appear in our Pet Friendly Rental Search results, thereby expanding your potential pool of tenants.

Our comprehensive checks and additional Pet Agreements provide peace of mind.

Timely Payments

Reliable rental payments are crucial. That’s why we offer a range of easy payment solutions for your tenant.

Our systems enable instantaneous monitoring of your tenant’s payments and we are committed to a zero tolerance of arrears.

Maintenance

Early response to maintenance requests is key to good tenant relations.

Our qualified contractors and tradespeople enable us to expedite quotes for
cost-effective maintenance.

We use only reliable, competitive, licensed contractors, assuring peace of mind and a worry-free property investment experience.

Comprehensive Marketing

Competing for attention in the real estate market can sometimes be like talking underwater.

We invest heavily in search engine optimisation to ensure tenants can always easily find our listings.

Plus we can tailor the ideal campaign to assure no stone is left unturned in the search for your new tenant.

Freedom of choice

Once all suitable applicants have been reviewed, we advise you of your alternatives and recommend a tenant.

However, we allow you the freedom of choice to decide who will live in your property.

Tenant Selection Integral to your success is our diligent assessment of applicants and expert negotiations on price.

We carefully assess references and check real estate databases to ensure
every tenant we recommend has been exhaustively checked.

Regular Inspections

Our management service includes six-monthly inspections of your property to confirm its condition and compliance with terms of tenancy.

We conduct additional early checks of new tenancies, after just two months, to provide additional certainty.

We report to you with colour photographs, recommendations for improvements that
could help improve your rent and provide a comprehensive rent review.

Insurance 

First National Real Estate offers landlord insurance products designed to cover you in the event of adversity. 

Residential Building Insurance policies cover loss of rent and accidental or malicious damage.

Landlord’s Protection policies cover loss of rent and public liability concerns.

We also offer contents policies for tenants, something they can experience
difficulty obtaining.

Residental Rental Provider Checklist

Things to do prior to leasing:

Gas and electrical

It is mandotory for all rented premises to have a Compliance and Saftey testing completed by a fully qualified and licenced electrical and gas plumber for all gas and electrical appliances every 2 years.

Smoke Alarms

Smoke alarms must be tested annually by certified trade fully qualified to test service smoke alarms. 

Pool Barriers

All pool barriers must be checked every 2 years and made sure they meet the standard saftey guidelines, gates must be functioning correctly and they must be fully secure and in good order.

SCHEDULE OF FEES

* N.B. Items marked with * are subject to change without notice* All Fees Correct as at 1^st Sep 2023.

PLEASE NOTE: All Maintenance & Fees are Tax Deductible.

Please keep your statement & Invoices to give to your Accountant at the end of Financial year

How do you arrive at my property’s weekly rental value?
To achieve the maximum rental in the shortest possible time we consider demand, current availability of competing property and factor s such as location and features.

What if I’d like a higher figure?
We’re happy to try for that figure as long as you’re comfortable that your vacancy may be extended as a result.

How frequently is the rental return reviewed?
We conduct rent reviews at the beginning of each new tenancy, at routine inspections, or if market conditions shift rapidly - whichever occurs first. No changes to rent are made without consultation.

How are applications for tenancy made?
Prospective tenants are asked to complete an application form and authorise First National to check the information provided.

What checks does First National under take?
First National uses a combination of approaches to check a tenant’s leasing and payments history. These include a 100 point check, contacting previous landlords or managing agencies, confirming employment, and checking a National Tenancy Database where tenants with troubled histories are recorded.

If an application is rejected, what reason is given?
Our protocol is not to provide a reason. There is no legal obligation to do so.

Who chooses the tenant?
We’ll make a recommendation but the final choice is yours.

Is the tenant guaranteed?
Our processes assure every effort is made to screen for the best applicants and minimise risk. However, as rental payments and conduct are entirely at the discretion of individuals, we
recommend landlords consider Landlord Insurance.

How will I receive payments?
Payments are made monthly by electronic funds transfer directly to your nominated account/s.

Will I receive rent as soon as the tenant has paid?
We understand how important it is to receive your rental income as quickly as possible. Not only do we run statements [daily], we can pay directly into your nominated account, pay any outgoings such as council, owners corporation or water rates if required, and email the statement to you anywhere
in the world.

Will you conduct regular routine inspections?
Our professional Property Management staff will conduct a routine inspection of your property every [six months] to ensure your property is well supervised. 

How does First National’s Pet Friendly Rental Search work?
If you are prepared to consider applications from tenants who have pets with good references, we’ll mark your property as ‘Pet Friendly’ in our vacant rental property search results. This expands the number of potential tenants for your property.  If an appropriate application is received, additional stringent conditions will be added to your lease agreement to ensure the tenant accepts additional responsibilities related to management of their pet and your property's condition. 

I am confident that we have the capacity to successfully manage your investment property.

The most significant advantages in choosing our Property Management Services are as follows:

1. Our Office has a long, well respected association, with the Golden Plains community.  Our alliance with the First National Real Estate network dovetails perfectly with our commitment to continuous improvement.
    
2. Our office has implemented First National’s Quality Assurance system. This means we have committed ourselves to continuous improvement and that we adhere to strict real estate procedure guidelines.
    
3. Two of the most significant marketing tools in real estate today are clearly the Internet and Social Media. First National Real Estate pursues one of the most effective strategies in Australia and was voted number one for Inbound Marketing when Business Review Weekly nominated the top 30 real estate brands in the country.

Can we get started?

I would love to start working on transferring management and recommend the following procedure.

1. Follow-up discussion to finalise fees and agreement 
    
2. Arrangement for Exclusive Leasing and Managing Authority to be signed. 

Thank you once again for the opportunity to submit this proposal for the Management of your home. I look forward to discussing with you in more detail when you have had time to review this information.

Yours Sincerely

Tammy Miller
Principal / Property Manager

tammy@goldenplainsfn.com.au

03) 5281 4500